FAQ

ColoradoCrystals > FAQ

Rhinestones or Crystals all Swarovski Questions you can find them here! If we are missing some FAQ’s PLEASE Contact Us We are more than happy to help!!!


Our Westminster store

Due to the COVID-19 we are not accepting any appointments at this time. We will however be happy to send photos of crystals to you. Please don’t hesitate to contact us for any questions you may have! We are still shipping orders and being cautionary of cleanliness and guidelines.

How long does it take to get my order filled?

Once you have placed your order and payment has been processed your order will be filled in order it was received. (Usually within 1 business day)

What if you do not have all my stones requested in stock after I have placed the order?

We will notify you and see if we can replace the items with a similar item. If this doesn’t work we will refund you right away. We do our very best to keep our site up to date with in stock items. We will always do our best to fill your order as is.


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What does it cost to ship, pack & handle?

Shipping rates are as follows:
Order amount $5-$75 – Priority mail shipping for $7.15 for in state or $8 for out of state includes tracking number and $50 insurance. Colorado customers should receive in 1-3 business days and outside of Colorado customers should receive in 3-5 business days. OR $5 for First Class mail with NO insurance. This is available for ALL customers. Shipping is slower with First Class mail.
Order Amount $75 and up – We cover the cost of the shipping and customers cover the cost of insurance. There are no refunds for lost or damaged items during shipping.

What if my Rhinestones never show up as scheduled?

For Priority mail orders – If the Post Office does not show a delivery, we will replace the order with anything similar. Since we are closing we are not able to replace the exact items. We will deal with the Post office for the loss of delivery. If the Post Office on the other hand says they delivered to you, then we are not responsible for the misplacement or damage. We are not responsible for any First Class mail packages.


Do you offer other shipping options?

Not at this time, however if there is another option that you need please contact us and we will be happy to work with you.


Do you handle returns?

No – Due to our closing all sales are final – Thank you for your understanding!


How do you handle custom embellishment orders?

We no longer provide these services


What glue to use?

For different materials we recommend using different glues. If you are embellishing on a material that is flexible we recommend a white glue such as Gemtac or E6000. If you are adding rhinestones to a hard surface that isn’t flexible we recommend an epoxy. Keep in mind that all materials made have an oil film. We also suggest to “clean” or “rough up” all projects first to ensure the stones stay on better! For a specific project feel free to email us! We will gladly help if we can!


My stones look different then what I was expecting?

Keep in mind when ordering that all screen monitors can show colors differently. We try to show the stones as accurate as possible on our photos.


Are the rhinestones machine washable on clothing?

If you are using a glue that is machine washable, Yes! However we recommend washing them in delicate cycle or hand wash and hang dry. ALSO we have found that using oxi clean can loosen the stones.


I don't see my question in FAQ?

CONTACT US! We are happy to answer any questions we can! Feel free to call or email us and we will get back to you ASAP! No questions are silly to us either!


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